Reviews for Tim Dahle Mazda Southtowne · page 3

In for recall warranty work and it was slick. Kevin, the service writer was the best. Excellent customer care and service.

In for recall warranty work and it was slick. Kevin, the service writer was the best. Excellent customer care and service.

Quick, friendly service

Quick, friendly service

Great experience. Bought a car here and everyone was very helpful and friendly. Had a couple issues with the car that were minor and they fixed it free of charge and in a timely manner.

Great experience. Bought a car here and everyone was very helpful and friendly. Had a couple issues with the car that were minor and they fixed it free of charge and in a timely manner.

I purchased my 2024 CX5 on Dec 28th 2024. My family and I was there around 8:30 am and found out that the vehicle was loaned out by the service department. We waited hours for the salesman to track down the car. If the car was advertised for sale then it should had been on the lot. It was frustrating for my family and I to wait until 4 pm to actually be able to test drive. The salesman took the car for a quick cleanup while I was signing the paperwork. Before we left the lot, My son-in-law found out that the electronic seat control for the driver seat was not functioning properly. I set up an appointment to have it replaced but the part was on back order. I just got it repaired about 2 weeks ago. I literally have parked my new car in the garage until the part was replaced. I purchased some floor mats for my car the other day. When I was putting them in my car and the trunk, I found out my car was fairly dirty. The trunk had some dog hair and hay like material. The driver side floor was quite dirty too. I also found a sticky candy wrap under the driver seat. I was not happy to find my car in the condition as it was. The car was supposed to be cleaned out or detailed before it was sold to me. Especially, we had waited all day at the dealer. It is totally not acceptable for me to fine candy wrap under the driver seat. I am very disappointed with the service and the condition with my car. I am ok with the repair being late because i understand that the part was late. I am not ok with the dealer sold me a dirty car. I believe that the dealer should be proud of the vehicle that they sold by keeping it in a clean condition for their customers.

I purchased my 2024 CX5 on Dec 28th 2024. My family and I was there around 8:30 am and found out that the vehicle was loaned out by the service department. We waited hours for the salesman to track down the car. If the car was advertised for sale then it should had been on the lot. It was frustrating for my family and I to wait until 4 pm to actually be able to test drive. The salesman took the car for a quick cleanup while I was signing the paperwork. Before we left the lot, My son-in-law found out that the electronic seat control for the driver seat was not functioning properly. I set up an appointment to have it replaced but the part was on back order. I just got it repaired about 2 weeks ago. I literally have parked my new car in the garage until the part was replaced. I purchased some floor mats for my car the other day. When I was putting them in my car and the trunk, I found out my car was fairly dirty. The trunk had some dog hair and hay like material. The driver side floor was quite dirty too. I also found a sticky candy wrap under the driver seat. I was not happy to find my car in the condition as it was. The car was supposed to be cleaned out or detailed before it was sold to me. Especially, we had waited all day at the dealer. It is totally not acceptable for me to fine candy wrap under the driver seat. I am very disappointed with the service and the condition with my car. I am ok with the repair being late because i understand that the part was late. I am not ok with the dealer sold me a dirty car. I believe that the dealer should be proud of the vehicle that they sold by keeping it in a clean condition for their customers.

I recently traded in my CX-5 for a new CX-50 at Tim Dahle Mazda, and I couldn’t be happier with the entire experience. Car buying can be such a nerve-wracking process, but everyone at Tim Dahle Mazda made it surprisingly easy, comfortable, and enjoyable. I received a really fair offer on my trade-in, and they were able to get me a great interest rate along with an extended warranty. Dale was fantastic to work with on the financing side. He took the time to understand what I was comfortable with and made sure we stayed within the parameters of a monthly payment that worked for me. I never felt pressured or like I was being pushed into something I wasn’t comfortable with. A huge shoutout to Sofia, who was absolutely amazing! She was professional, knowledgeable, and genuinely cared about making sure I got exactly what I wanted. She knew everything about the CX-50 and was able to answer all of my questions. She took the time to go over the features, listened to what I was looking for, and made sure I was completely happy with my choice. She made the entire process feel effortless. Everyone I interacted with was professional, friendly, and helpful from start to finish. The whole experience was smooth and straightforward, which is exactly what you hope for when buying a car. I highly recommend Tim Dahle Mazda, and especially Sofia. She went above and beyond and made what can be a stressful experience into a wonderful one. I absolutely love my CX-50 and couldn’t be happier with my decision to work with this team!

I recently traded in my CX-5 for a new CX-50 at Tim Dahle Mazda, and I couldn’t be happier with the entire experience. Car buying can be such a nerve-wracking process, but everyone at Tim Dahle Mazda made it surprisingly easy, comfortable, and enjoyable. I received a really fair offer on my trade-in, and they were able to get me a great interest rate along with an extended warranty. Dale was fantastic to work with on the financing side. He took the time to understand what I was comfortable with and made sure we stayed within the parameters of a monthly payment that worked for me. I never felt pressured or like I was being pushed into something I wasn’t comfortable with. A huge shoutout to Sofia, who was absolutely amazing! She was professional, knowledgeable, and genuinely cared about making sure I got exactly what I wanted. She knew everything about the CX-50 and was able to answer all of my questions. She took the time to go over the features, listened to what I was looking for, and made sure I was completely happy with my choice. She made the entire process feel effortless. Everyone I interacted with was professional, friendly, and helpful from start to finish. The whole experience was smooth and straightforward, which is exactly what you hope for when buying a car. I highly recommend Tim Dahle Mazda, and especially Sofia. She went above and beyond and made what can be a stressful experience into a wonderful one. I absolutely love my CX-50 and couldn’t be happier with my decision to work with this team!